Privacy Policy

Who we are

V.D Consultancy ("we", "our", "us") runs the VD SCADA Cloud Reports platform. For the personal data of our own users and contacts (people who sign in, are invited, or receive report e-mails) we decide why and how the data is used. For plant data that a customer uploads (for example report files that may contain operator names or batch records) the customer decides the purpose and we process it on the customer's behalf.

Information we collect

From you

Account information: name, e-mail address, company, role
Consent records: which document and version you accepted, when, and from which IP address
Project and site information you enter
E-mail addresses of report recipients, with the recipient's own confirmation

Plant data you upload

Report files (PDF, XLSX, CSV) and their metadata sent by the Sync Agent
Agent heartbeat, version, platform and error logs

Automatically

Sign-in time, IP address, browser type and security events (failed sign-ins, rate limits)
Audit records of administrative actions

Why we use it

To provide the platform: sign-in, report storage and viewing, sending reports by e-mail
To invoice and to start the plan you ordered
To keep the service secure and to detect misuse
To meet legal obligations
To send service notices. We do not send marketing mail to report recipients; every report e-mail has a one-click unsubscribe link

How long we keep it

We keep personal data while your account or your company's account is active and as needed for the purposes above and for legal duties. Fixed retention periods are being defined; when they are published they will appear here.

Your rights

You can ask us to:

Tell you what personal data we hold about you and how it is used
Correct inaccurate or incomplete data
Erase your data when it is no longer needed (we may keep records the law requires, such as invoices)
Withdraw a consent you gave
Nominate another person to exercise these rights for you if you cannot

To make a request write to info@vdconsultancy.in. We will confirm your identity before acting. If you are a report recipient, you can also use the unsubscribe link in any report e-mail.

Complaints

Write to our grievance contact at grievance@vdconsultancy.in with your name, the account e-mail and what went wrong. If you are not satisfied with our answer you may complain to the Data Protection Board of India.

Who receives your data

The service providers listed on our Subprocessors page, only to run the platform
The customer company or partner whose account you belong to
Authorities, when the law requires it

We do not sell personal data.

Where data is processed

Our providers run global networks, so data may be processed outside India. See the Subprocessors page for the providers and what each one does.

Security

We use HTTPS with HSTS, hashed passwords, hashed agent tokens, tenant isolation, rate limits, same-site cookies and an audit log. No system is completely secure. If a personal data breach affects you we will tell you as the law requires.

Children

The platform is for businesses and is not intended for children.

Changes

We may update this policy. For material changes we will notify you by e-mail or a notice on the platform.

Contact

Data requests: info@vdconsultancy.in

Privacy complaints: grievance@vdconsultancy.in

Address: 1/1, Nirabai Society, Village Road, Opp. to W.M.I Company, Bhandup (West), Mumbai, Maharashtra, 400078, India